Terms & Conditions

The Terms and Conditions below are in effect for all Juba Express transactions on or after 1st of October, 2009.

Juba Express

Transfer Request Form must be completed in full with the full name of sender, addressand telephone number. Recipient name must be as it appears on their VALID identifications which should be either an International Passport or Driver’s license. Any other forms of valid identification must be communicated to us via the Transfer Request Form. The Receiver must present a valid form of identification in accordance with Juba Express policies. Sender and Receiver represent, warrant and certify to JUBA EXPRESS that its and their use of the Services shall not in any way, directly or indirectly, (a) violate any law, statute, ordinance, contract or regulation, including but not limited to any law, statute, ordinance, contract or regulation relating to money laundering, illegal gambling activities, support for terrorist activities, fraud or theft, and/or (b) violate any of the Terms and Conditions of use. When required by applicable law, money transfers will be reported to relevant authorities. In addition, JUBA EXPRESS will cooperate with law enforcement in the prosecution of illegal activities to the fullest extent permitted by applicable law. You will be required to provide JUBA EXPRESS with certain information to allow us, among other things: to verify your identity and source of funds to be transferred. You agree that the information you provide is not false, inaccurate or misleading.


In consideration for the use of the Service, you agree to pay to JUBA EXPRESS a fee for each money transfer initiated by you at the applicable rate then in effect (the “transfer fee”). The applicable transfer fee for your transaction will be provided to you prior to your final authorization of the transaction, in addition to any applicable fees for additional services.

Currency Exchange

The exchange rate on the day of the cleared funds will be used for your transaction. You agree that payment will be made to recipient in local currency. Exchange rate is subject to change without prior notification. You agree that payment made by cheque and other methods apart from CASH DEPOSIT will need to be cleared by the bank before such transaction can be processed. You agree that the exchange rate on the day of the cleared funds will be used for your transaction

Recipient Account Payments

When recipient account payments are made, JUBA EXPRESS will guarantee and prove payment into a branch of the bank. You agree thereafter that JUBA EXPRESS cannot take responsibility as to the length of time it will take for funds to be available in recipient account. You agree that Juba Express will not be liable for errors in account payments for any reasons whatsoever.

Provision Of Transfer

We will make every effort to complete the Transfer within 72 hours but there may be delays due to circumstances beyond our control. In this case we will complete the Transfer as soon as reasonably possible.

We may have to delay performance of the Transfer if we have to deal with technical problems, or to make improvements to our service. We will let you know in advance where this occurs, unless the problem is urgent or an emergency.


REFUNDS OF PRINCIPAL AMOUNT and cancellation of the money transfer will be made upon request of the Sender if payment to the Receiver has not yet been made at the time the request is processed by JUBA EXPRESS. You agree that TRANSFER FEES will NOT be refunded after the transaction has been processed by JUBA EXPRESS. You agree that REFUND OF CAPITAL AMOUNT can only be made after 5 WORKING DAYS from day of request for cancellation.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • Strikes, lock-outs or other industrial action; or
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • Impossibility of the use of public or private telecommunications networks.

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.