Frequently Asked Questions
As soon as we receive the funds, and processed, it will be available for pick up within normally 15 minutes by the End Recipient.
Identification is required so we can meet Anti-Money Laundering law. Juba Express collects identification from customers prior to transferring or paying out the proceeds of a client’s transfer. In general we collect identification in the form of a copy of a passport/drivers license or a state issued photo ids.
You need to register in order to ensure full compliance with all relevant rules and regulations. This regulation states that all of our customers must be registered and we must hold a valid proof of identity and proof of address for them. This is to prevent money laundering activities. Juba Express deals with any suspicious or illegal activity very seriously and will report any occurrences to the appropriate authorities.
To register with Juba Express. You need to visit one of our authorized agents
The Exchange rates that are on the site are updated every 30 seconds and are sourced from 10 different sources around the world. Please refer to most recent published Exchange rates on our website for details.
Juba Express is currently accepting cash, and checks. Checks are only being accepted at selected offices in selected countries.
No, Juba Express is currently not sending money to Credit cards.
Yes, Mobile Transfer is available in selected counties. Our website will soon be publishing countries with Mobile Transfer Service available.
Juba Express is currently servicing in over 50 countries and still growing. Please click on Destination link on our Website for more details.